Frequently Asked Questions

Everything you need to know about your QUTOYS shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

What payment methods do you accept?

QUTOYS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my order in real-time?

Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

We are committed to ethical fashion. QUTOYS partners with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality, conscious products.